Privacy Policy

Last updated: May 18, 2026

What we collect

  • Account information: email address, name, profile image, sign-in provider, and account settings.
  • Generation and job data: prompts, animation settings, character type, motion mode, target rig, trim selection, duration, job IDs, statuses, errors, generated files, previews, history, and library items.
  • Uploaded source files and user materials: Video-to-Motion source videos, avatars, reference images, pack thumbnails, titles, descriptions, tags, and other content you choose to submit. These materials may include a person's face, body, likeness, voice, movement, surroundings, or other identifying details.
  • Community content: shared motions, packs, download and purchase records, reports, moderation details, and related metadata.
  • Billing records: Polar customer, subscription, checkout, order, refund, and credit information. We do not store full payment card numbers.
  • Usage and security data: logs, IP address, device and browser information, rate-limit signals, analytics events, performance data, and error data.
  • Communications: support requests, privacy requests, copyright reports, Discord-related contact, and other messages you send us.

How we use your data

  • To process uploaded videos and other source files, create generated animations, previews, thumbnails, history, and library items.
  • To authenticate accounts, provide customer support, and send service messages.
  • To process subscriptions, credit purchases, refunds, chargebacks, and billing records.
  • To operate Explore, packs, downloads, reports, moderation, and community safety features.
  • To prevent fraud, enforce rate limits, secure the service, debug errors, and maintain reliability.
  • To improve product quality, generation workflows, performance, and user experience.
  • To comply with legal obligations and respond to lawful requests or disputes.

AI processing

To provide generation and helper features, we may send prompts, settings, uploaded source files, generated files, reference images, and pack metadata to third-party infrastructure and AI providers. These providers process the data needed to return the requested result, apply abuse-prevention controls, and operate their services under their own terms and policies. Public documentation describes product capabilities and does not expose private model, runtime, storage, or provider implementation details.

Third-party services

We use service providers to run NoCapMocap, including providers for:

  • Database, authentication, account management, and account deletion.
  • Hosting, analytics, deployment, performance monitoring, security, and network infrastructure.
  • Private object storage, asset delivery, and generated media processing.
  • AI generation, prompt helper features, thumbnail helper features, and related processing.
  • Checkout, subscription management, customer portal, refunds, and payment records.
  • OAuth sign-in when you choose a third-party sign-in method.

Uploaded videos and source files

When you use Video-to-Motion or related features, uploaded videos and source files are private by default. Sharing, publishing, or selling a generated animation does not publish the underlying source video. Other users can view a source video only if a feature explicitly says that the source file itself will be shared or published and you choose to use that feature. We process uploaded source files to provide the service, generate motion data and animation outputs, preview results, support downloads, troubleshoot issues, prevent abuse or fraud, enforce our Terms, and comply with legal obligations.

Our team does not review private uploaded videos except where reasonably necessary to provide support, debug a user-reported issue, investigate abuse, enforce our Terms, protect the service, or comply with law.

Your generated content

As between you and NoCapMocap, we do not claim ownership of your prompts, uploads, source videos, generated animations, or saved library items. Private content stays private unless you choose to publish or share it through community features. If you publish content to Explore, packs, or similar features, that content and its metadata may be visible, searchable, downloadable, and usable by other users under our Terms.

Data retention

Generated motions in History are kept for 7-90 days depending on your plan. Items saved to your Library are kept while your account is active. Generated motion files, previews, thumbnails, exports, and related metadata may remain available in your account history or library until you delete them, delete your account, or we remove them under our Terms.

Uploaded source videos and related source files are retained for as long as reasonably necessary to provide the service, maintain generation history, support retries and troubleshooting, respond to user requests, investigate disputes, chargebacks, copyright claims, abuse reports, security incidents, or comply with legal obligations. Uploads that are not attached to a generation are intended for short-term processing and normally expire within two hours.

We may retain relevant source files, logs, and records for longer where needed to resolve an active dispute, legal request, safety issue, fraud investigation, billing issue, policy violation, or security incident. When uploaded source files are no longer reasonably needed for these purposes, we delete or de-identify them according to our operational deletion processes. Deletion from backups, logs, caches, or third-party processors may take additional time.

Deleting your data

You can delete your account from dashboard settings. You can also delete generations, history items, library items, and shared content through the product where deletion controls are available. Deletion removes or starts removal of the relevant active-service records and associated stored files, subject to technical cleanup and backups. Some data may be retained where needed for billing, legal compliance, fraud prevention, security, dispute handling, or already-purchased community content. Shared motions or packs may remain available to users who obtained them before deletion, with your account identity removed where supported by the product.

Training and product improvement

We do not use your private uploaded source files, user materials, or generated outputs to train machine learning models without your explicit consent. We may use de-identified, aggregated, or technical information, such as processing duration, error rates, file format, generation status, and performance metrics, to improve reliability, safety, and product quality.

Cookies

We use essential cookies and similar storage for authentication, session management, security, preferences, and core product functionality. We also use Vercel Analytics and Speed Insights, which collect usage and performance signals to help us understand reliability and product usage. We do not currently use third-party advertising cookies or sell personal information for cross-context behavioral advertising.

Your privacy choices

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or information about how your personal data is handled. You may also ask us not to send non-essential messages. We may need to verify your identity before completing a request.

Children

NoCapMocap is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us so we can review and delete it where appropriate.

Security and international transfers

We use technical and organizational safeguards designed to protect personal data, but no online service can be guaranteed completely secure. NoCapMocap and its service providers may process data in countries other than where you live, subject to applicable legal requirements.

Contact

Questions about privacy? Email us at privacy@nocapmocap.com